(Freshers) “Red Hat” Hiring: Technical Support Engineer @ Pune

Company        Red Hat
Website          www.redhat.com
Eligibility        Degree preferably in a scientific, technical or Computer Science
Experience     Freshers
Location         Pune
Red Hat
Job Role: Technical Support Engineer

Job Summary :

Primary job responsibilities

Provide technical support to customers by taking incoming calls and responding to web-based inquiries.
Perform diagnostics of problems, troubleshoot and develop solutions for customer issues.
Exceed customer expectations with outstanding customer service.
Consult with and develop relationships with in-house engineers and developers to drive creative solutions and improve customer satisfaction.
Contribute to global Red Hat knowledge management system in the process of working customer issues.

Required skills
Knowledge of Basic Linux system administration (installation methods, networking, firewall, security, clustering, web servers, and databases using Linux).
Well developed writing and English speaking skills.
Deep understanding of Linux/Unix and Open Source
Conveys information concisely and clearly to all levels of client.
Degree preferably in a scientific, technical or Computer Science.
Preference would be given to candidates who have worked on support role.
Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an added advantage
Should be comfortable working in Shifts.
Scripting abilities preferred (Perl/Python/Bash).
Prior RHCE or other Red Hat Certifications would be considered a huge advantage

Keywords:
support, rhce, rhca, technical support, gss, storage, ldap, linux, networking